Help & orders
A quick answer,
before you checkout.
Find details for ordering, delivery and custom prints. Need help with a specific order? Send us its Razorpay reference on WhatsApp.
Ordering
Orders & payment
How do I place an order?
Add products to your cart, choose Surface or Express delivery, enter your contact and delivery details, then continue to Razorpay. Your cart stays saved if you close checkout.
Which payment methods can I use?
Checkout is handled by Razorpay. Available methods are shown when you pay. Collector’s Circuit does not receive or store your card details.
My payment went through, but checkout did not confirm it. What now?
Keep the Razorpay order reference and message us before paying again. We’ll check the payment status with you.
Delivery
Shipping & tracking
How much is delivery?
Choose flat Surface delivery for ₹70 or Express delivery for ₹120 at checkout. The selected charge is included in the Razorpay total.
How can I check on an order?
There isn’t a live tracking page yet. Message us on WhatsApp with your Razorpay order reference and we’ll help with an update.
How long will delivery take?
Timing can depend on the item and destination. Message us before ordering if you need an estimate for a particular product.
Products & custom work
The details
What scale or material is a product?
Check the product listing for its description, scale and material details. If something is not listed, ask us before ordering and we’ll clarify it.
Can I request a custom print?
Yes. Send your design or STL file, the scale you need and a short description on WhatsApp. We’ll discuss what can be made and the details before you place an order.
Have another question?
Message us on WhatsApp at +91 84330 62298. Include the product name or order reference so we can help faster.
Still need a hand?
We’re here to help.
Ask about an item, a payment or a custom idea.